Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
Requires knowledge of multiple products and ability to deepen or retain relationships through service.
Performs routine account-related transactions.
Involves referring customers to the appropriate line of business for products not supported.
May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
May handle escalated issues by successfully navigating the organization to resolve customer requests.
Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
Accountable for the successful resolution of all customer requests
At least 1 year of Customer Service/Call Center experience
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BCforward has become part of the communities in which we operate. We are a trusted business partner, employer and charitable contributor. We firmly believe that our continued success includes being a good corporate citizen through giving back to the communities where our employees work and live. At BCforward we find strength through diversity and we hold ourselves and our business partners to high ethical standards. Our business plan requires excellence. Our operational frameworks recognize the importance of natural resources through sustainability initiatives internal and externally.