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Customer Service Coordinator

Addison Group Queens, NY Contractor
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Customer Service Coordinator
Whitestone, NY
$18 - $19 / hr

Job Responsibilities

  • Consistent and professional customer communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
  • Regularly respond to customer inquiries and requests for assistance, accurately processing changes within our system ensuring all required parties are kept up to date.
  • Evaluate available inventory to appropriately allocate customer order
  • Maintain accurate record of electronic documentation
  • Consults with production, shipping, warehouse, and/or carrier personnel to expedite or trace shipments
  • Collaborate with Operations team and other internal departments ensuring alignment across all targets
  • Build sustainable relationships of trust through open and interactive communication
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications: 

  • Bachelor’s Degree Required
  • Experience working 3 years in Supply Chain or a contact center a plus
  • Excellent customer service skills
  • Strong attention to detail

Recommended skills

Communication
Trace (Linear Algebra)
Operations
Supply Chain Management
Customer Communications Management
Attention To Detail
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Job ID: BHJOB25129_460245

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