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Customer Support Associate

Riverway Business Services Houston Full-Time
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Position Summary:

Our client company is seeking a proficient problem solver to join the team as a Customer Support Associate.  Seeking an eager self-sufficient individual who can actively listen to customers concerns and support them with a unique and innovative solutions. The ideal candidate for this position will have the strong characteristics of the company core values and obtain the ability to learn product knowledge to support customers with the best business practice.


Classification: Non-Exempt


Position Responsibilities:

• Support customers inquiries of billing, service, and sales calls in a timely manner

• Identify and follow through with additional sales opportunities that support the customers

• Work alongside management team to stay updated on business best practices, changes, and policies

• Manage and maintain customer account information

• Discuss program related information with customers

• Retain current customers by supporting them through the renewal process


Education:

• High School Diploma or GED


Position Qualification:

• Must be 18 years of age or older

• Pass background and drug screening

• Bilingual in Spanish a plus


Skills/Knowledge:

• Professional written and verbal communication skills

• Ability to maintain professional and courteous at all times

• Customer service and/or account management experience

• Organized and strong attention to detail

• Ability to work with limited supervision at time while carrying out duties

• Ability to work independently and within a team environment

• Computer proficiency


Position Benefits:

• No weekends

• Paid weekly

• Monthly bonuses

• Paid training and career growth opportunity


Recommended skills

Attention To Detail
Multilingualism
Self Sufficiency
Spanish Language
Eager Evaluations
Verbal Communication

Location

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$69K
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Customer Support Associate
Estimated Salary: $65K
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Riverway Business Services is a leading full-service staffing company dedicated to helping client companies find the best temporary, contract, and full-time employees possible, while helping job seekers find the right jobs. Founded in 1990, we are a Women’s Business Enterprise (WBE), certified through the Women’s Business Enterprise Alliance. Utilizing our service assists many of our client companies in complying with Affirmative Action policies. Riverway is a Historically Underutilized Business certified by the state of Texas. Riverway does not discriminate on the basis of age, color, race, religion, national origin, sex, or physical disability.

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