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Member Associate

Brentwood, TN Contractor
$79,358.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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General Summary The Client program offers person-centered care planning, service coordination, and support services for members receiving long-term care and/or home and community based services. The Member Associate works in partnership with Care Coordinators/ Case Managers to promote interdependent collaboration with the member, physician/primary care manager, family, and other members of the care coordination team. To accomplish this collaboration, the Member Associate will assist the care coordination team by outreach to members as requested and directed by the Care Coordinators/ Case Managers to ensure continuity of care. The performance of additional activities as needed to support the facilitation of home and community bases services will be required as defined by the management team. Positions are available at Shared Health offices located in Brentwood, TN but will work with members, providers, and Care Coordinators/ Case Managers who reside within other states. Job Duties & Responsibilities. • Arrange services on plans of care for members, issue authorizations, and verify authorizations for services. • Work with Team Lead/Supervisor when necessary to overcome barriers and identify creative solutions. • Receive incoming calls/emails from members/providers/Care Coordinators/ Case Managers and assist in resolving issues and concerns. • Collaborate with Care Coordinators/ Case Managers to assist in ensuring accurate service provision. • Enter appropriate documentation into the system of record. • Works with Team Lead/Supervisor to ensure services authorizations are completed and accurate. • Review and complete reports as directed by the management team • Other duties deemed necessary for efficient and effective unit operations.

Quals--
Job Qualifications Education • High school diploma or equivalent. Experience • Customer service experience required • 1 years of healthcare or office experience required. • 2 to 3 years of health care paraprofessional or office managerial experience preferred. • 1 year of experience in Long Term Services and Supports preferred. Skills/Certifications • Exceptional skills of independence, organization, communication, problem-solving, professional interaction, and human relation skills, as well as analytical skills required. • Ability to work within specified timeframe requirements • Must be able to handle interruptions, set priorities and adapt to change • Must be well organized and have experience in managing multiple assignments with critical deadlines • Excellent communications skills (both verbal and written) • Proficient knowledge of PC and Microsoft Office
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Recommended skills

Communication
Health Care
Self Motivation
Leadership
Customer Service
Complex Problem Solving

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$79,358
Avg. Yearly Salary

Career Path

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Member Associate
$79,358.00 (Careerbuilder est.)
Estimated Salary: $70K
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