The Leave of Absence Specialist is responsible for providing direct support to company employees, other Human Resources groups and company management as part of a centralized function to handle a variety of Leave of Absence (LOA) related transactions. Receives and responds to requests concerning LOA policies and programs. Appropriately routes requests from employees to others for additional information. May respond to inquiries via online resources and/or telephone. Processes various paper and electronic forms related to documenting leave of absence activities such as hired on leave, benefits while on LOA, termination of employment while on leave, etc. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested. Supports compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors
Data entry of employee Leaves of Absence based on requests submitted electronically from clients or internal colleagues for all TriNet products and verticals.
Research and correct leave of absence issues such as date changes, COBRA eligibility, state or federal regulations, or disability claim issues.
Correspond with client, client employee and internal colleagues as directed or required to resolve Leave of Absence related inquiries or issues.
Maintain general benefit event processing; monitor and correct errors accordingly.
Ensure employee coverage changes are updated with benefit vendors in a timely manner.
Ensure compliance with and provide documentation regarding state specific benefit coverage regulations based on report output.
Answer questions regarding employee benefits, TriNet plans and government regulations and processes.
Provide Tier II phone support, as needed.
Deliver superior written and verbal customer service.
Work cross-functionally with other TriNet colleagues to deliver exceptional customer service and build cohesive interdepartmental relationships.
Other projects and responsibilities may be added at the manager’s discretion.
Job Requirements & Qualifications
Other Knowledge, Skills and Abilities:
Excellent verbal and written communication skills
Detail oriented and highly organized
Ability to communicate with employees at all levels of the organization
Strong knowledge and understanding of both state and federal employment laws
Excellent interpersonal skills
Ability to create and comprehend reports and spreadsheets
A demonstrated commitment to high professional ethical standards and a diverse workplace
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Effective time management skills
Ability to work under pressure to meet deadlines
Proficient in Microsoft Office Suite
Work Environment/Other Information (Travel required, physical requirements, on-call schedules, etc.)
Ability to work additional hours as needed to support business needs.
Ability to alter standard shift by 1-2 hours to support business needs.
Work in clean, pleasant, and comfortable office setting
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Bachelor’s degree desired; or equivalent education and/or related work experience.
Minimum 1-year experience with PeopleSoft HRMS or other HRM systems.
Previous Leave of Absence related experience a plus.
Proven experience in customer service/service center environment.
Previous experience in benefits administration a plus.
Proven critical thinking and problem-solving skills.
Previous experience in administering COBRA or leave plans a plus.
Experience working in a HR Outsourcing/PEO environment is a plus.
Previous experience in health and welfare benefits training and/or process documentation a plus.
Experience with Customer Relationship Management (CRM) systems a plus.
Complex Problem Solving