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Customer Service at Olympic Staffing Services

Customer Service

Olympic Staffing Services City of Industry, CA Full-Time
$15.00 - $16.00 / hour
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The 8-week training schedule will be Monday-Friday from 7:00 a.m. to 3:35 p.m., with a 35-minute lunch break.

Once training is complete, they would like ALL candidates to be OPEN to a shift that starts as early as 4:45 a.m. or as late as 8:30 a.m., to be determined. **


1. MUST have job stability and looking for a career to grow within the company. 

2. We are looking for positive, professional, reliable candidates who have 2+ years’ experience in a Customer Experience setting. 

3. Have the ability to think outside the box and be creative with finding a SOLUTION for our customers. 

4. Must be capable, and proficient in using Outlook, Word, and Excel. 

5. Excellent team players, as well as self-motivated who will continue to be self-directed in our temporary remote environment. 

6. High Volume Call Center experience is a plus


Attributes

• A high level of accountability, accuracy, and professionalism 

• Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills

• Conscientiousness, a strong work ethic, and a strong commitment to quality 

• Financial aptitude and cost consciousness

• Works in a steady, deliberate, and thorough manner; dependable; ability to work effectively under pressure and to deal efficiently with multiple priorities simultaneously


Responsibilities

• Work effectively in a team environment to provide superior customer service

• Process a variety of orders, update customer records and respond to phone calls, emails, and other inquiries or requests from customers

• Provide technical support, handle product returns and enter return authorizations

• Use CRM technology (Salesforce.com), advanced VOIP phone systems (ShoreTel), and Oracle ERP

• Identify and recommend productivity, customer service, and process enhancements, including system improvements. Coordinate with warehouses and production staff to ensure on-time delivery


Qualifications

• Two years of relevant experience; some college coursework preferred

• Experience working in a high volume call center environment

• Outstanding communication skills

• Demonstrate outstanding efficiency and accuracy


  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended skills

Customer Service
Help Customer
Resolve Concern
Resolve Customer Issue
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Job ID: 63731

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