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Retirement Benefits Counselor

BCforward Raleigh, NC Full-Time
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Retirement Benefits Counselor (RBC) position is responsible for providing responses to member inquiries within a Call Center.

Duties and Responsibilities:

• Communicating to members on employee statutes related to the below benefit plans administered by our client.

• Employees’ Retirement System

• Separate Insurance Benefits Plan for Law Enforcement Officers

• Disability Income Plan 

• National Guard Pension Fund

• Acting as point of contact between RSD operations and members, providing critical information on retirement processes and benefits.

• Maintaining account security by verifying callers and providing information to appropriate parties only.

• Providing technical assistance to employing agencies regarding procedural matters, reporting requirements and providing information to administrative and personnel officials of all agencies covered under the variety of retirement plans.

• Explaining past and current legislation concerning retirement benefit inquiries depending on the date of enrollment and the laws in place at that time.

• Providing service to members regarding benefit inquiries that require knowledge of mandated personnel regulations and practices related to: payroll policies, salary plans, earning of sick, vacation, bonus and longevity earnings that affect members’ retirement planning and benefit.

• Responding to member inquiries relating to the various short and long-term disability processes under the Disability Income Plan.

• Researching complicated benefit provisions regarding statutory and regulatory changes where some changes are cumulative in effect and, depending on the event date, could result in a different answer.

• Assisting in training of new personnel.

• Participating in process improvement assignments.

• Performing additional duties as assigned to meet department and division needs.

• Communicate effectively in both oral and written form.

• Organize time efficiently and to effectively maintain adherence to a stringent schedule.

• Exercise judgment and discretion in establishing, applying and interpreting policies and procedures. 

• Establish and maintain effective working relationships with agency personnel, officials and the public. Participate effectively in program planning, evaluation and quality control methods.

• Adapt to changing situations and exercise sound judgment.

• Analyze, research and interpret information of a technical, mathematical or financial nature and ability to communicate complex information in simple terms.

• Think strategically and creatively, juggle multiple priorities, adjust to changing circumstances and remain attentive to details.

• Interpret a variety of instructions furnished in written, oral, diagram or schedule form. Understand customer needs and deliver quality services.

• Interpret and understand business requirements to stay in compliance.

• Thorough knowledge of the principles and practices of public and business administration

Contract: 6 months

Pay: $15/hour W-2 Employment

Location: Raleigh, North Carolina

Education and Qualifications:

• Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.

• Benefits administration experience

• Customer service experience

• Call Center or Service Center experience

Recommended skills

Disability Income
Customer Service
Quality Management
Benefits Administration
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