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Technical Customer Service Representative

ADT Knoxville Full-Time
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Company Overview:

The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.

 

Job Summary: 

 

You are helping to save lives for a living!  You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions.  You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!

 

Scheduling:

This position has all second shift schedules with start times from 5:00 pm to 6:15 pm with some weekend days off. 

Compensation:

In addition to your hourly compensation there is an additional shift differential.

Orientation and Training:

Orientation and training for this position will begin Monday, July 8th for approximately 6-7 weeks from 3:45pm – 12:15am.  Paid training with shift differential attached.

 

Why do you want to be an Everyday Hero?  Why ADT?

  • ADT offers full benefits on the 1st of the month after 30 days of employment.
  • (Medical, Dental, Vision, 401IK with 5% matching. 
  • Paid vacation time (We all need to recharge our batteries at some point.).
  • Tuition Reimbursement. 
  • A great environment. Everyone says it. We mean it. 
  • Opportunity for Career growth?  Of course!  Employee referral bonuses?  Absolutely!
  • We have full-time positions and shifts Monday through Friday.  You keep the weekend.
  • We have full-time positions and shifts Monday through Friday.  You keep the weekend.
Our Ideal Candidate looks like this:
  • High school diploma or equivalent required
  • Some college ideal; degree preferred
  • Call center experience highly preferred
  • Minimum of one (1) year of customer service experience required
  • Technical aptitude, problem solving skills
  • Successful completion of online pre-employment assessment
Think you have what it takes to join our team?  Apply today!
ADT LLC is an EEO Employer
Want to learn more about ADT?
Visit us online at www.adt.com

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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Technical Customer Service Representative
Estimated Salary: $64K
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ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.

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