Serves in a planning consultant role with a strong background in technology. Provides oversight in the planning, evaluation, implementation and validation of new/emerging technologies. Leads project and /or technical maintenance teams. Responsible for providing recommendations and attaining design approval for new technologies and major enhancements to existing systems. Provides support to Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources. Works with customers to understand business objectives in order to ensure functional and technical designs meet requirements and are in compliance with the ACG infrastructure and IS technology standards.
Preferred Experience that is key to this role:
2-5 years of working knowledge/experience in administering, developing and Implementing solutions within the Service-Now platform.
Experience with ServiceNow ITSM (Incident, Problem, Change, Asset Management, Service Catalog, Knowledge, CMDB).
Experience with ServiceNow ITOM (Discovery).
Experience with Performance Analytics in creating Reports and Dashboards.
Skills/Experience that would be a plus:
Experience with ServiceNow ITOM (Service Mapping, Orchestration, Event Management).
Experience with ServiceNow ITBM (Idea/Demand Management , PPM Suite(Project/Program/Portfolio), Time Management, Vendor Management, Resource Management)
Experience with Service Portal using Angular JS/Bootstrap framework.
Experience with Web Services integrations using SOAP or REST.
ServiceNow Certified Administrator.
ServiceNow Certified Implementation Specialist in any of the Domains – ITSM, ITOM(Discovery, Event Management, Service Mapping), PPM.
Works in a temperature-controlled office environment.
Bachelor Degree in Computer Science or related field or applicable professional certification and/or six to eight years relevant technical and analytical experience.
Requirements include the same as previous in job family plus strong technical, analytic, design and development experience.
Designing, developing and implementing technology solutions using technical/business design decisions
Multi-platform environments and infrastructure technology planning
Developing and maintaining vendor relationships
Serving as a consultant to business lines in defining processes or identifying technology based on business requirements
Developing business plans for technology initiatives
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