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Qualified candidates should send a resume and cover letter to: careers@traceinternational.org for consideration.

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Director of Operations

TRACE International Annapolis Full-Time
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TRACE is a non-profit membership association that pools resources to provide practical and cost-effective anti-bribery compliance solutions for multinational companies and their commercial intermediaries. We have an opening for a Director of Operations, reporting to the President, in our corporate offices in Annapolis, Maryland.


The Director of Operations supports all back-office administrative and technical functions, covering Human Resources, Information Technology, Finances, and Facilities, and is a major contributor to sustaining our growth. In particular, the Director of Operations works with other business areas in ensuring strong project supervision for improvements to our essential business software applications.


·         Department management:

o   Directs and supports the IT Manager and team, with a challenging agenda of continuous technical improvements plus completion and maintenance of ISO 27001 standards.

o   Directs and supports the HR Manager and team, including through full implementation of an HRIS system.

o   Directs and supports the Accounting Manager and team, with a focus on financial planning and projections, along with strong internal controls.

o   Manages administrative staff for front-desk and other support for all departments.

o   Reviews and evaluates business procedures ranging from office expenses to real estate assets.

·         Application development oversight:

o   Provides overall project supervision on out-sourced software development projects related to the existing complex applications that support our business.

o   Manages cross-department application change request priorities.

·        Manages third-party vendor contracts and relationships; in particular, manages facility leases and related areas.

·        Develops and implements organizational and departmental Policies and Procedures. Ensures compliance by monitoring, providing training and taking corrective action as needed.

·       Ensures that TRACE operates in conformity with the law and established regulations as it relates to Operations.

·       Streamlines and supervises business processes in Operations.

·       Uses sound business judgement to quickly and effectively resolve problems that arise on a daily basis.


·       Master's degree in Business, Finance, or related field, with a minimum of five (5) years of relevant management experience; OR a Bachelor's degree in a business-related field and at least ten (10) years of experience in a management capacity.

·       Experience in supervising vendors and managing software application development projects.

·       Experience with maintaining and developing operational statistics, financial management information, and results reporting.

·       Skilled at managing employees and teams; experience as an HR Manager is not expected.

·       Ability to effectively plan, set priorities, and manage several complex projects simultaneously.

·       Strong problem-solving skills, with the ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.

·       Ability to analyze and act upon legal or regulatory requirements.

·       Strong collaboration, interpersonal & facilitation skills.


Qualified candidates should send a resume and cover letter to: careers@traceinternational.org for consideration.

Skills required

Ensure Compliance
Problem Solving
Provide Direction
Team Building
Execute Strategy
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