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Client Services Rep I

Mindlance Shawnee Contractor
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Client Services Rep I

Job Responsibilities

 

Handle all inbound customer contacts received by telephone, electronically, in writing and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Place outbound calls to clients in accordance with call log procedures and policies.

Principal Duties:
• Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
• Report laboratory results to clients and patients using established protocols
• Document reporting or call history in required format and maintain complete and accurate records
• Contact the client to resolve routine matters related to patient testing and result reporting
• Report client concerns using established protocols
• Provides education and guidance to clients about Quest Diagnostics lab processes.
• Understands the importance of Quality Service and how it is measured
• Escalates issues as appropriate using established protocols
• Leads by example in demonstrating "gold standards” behaviors
• Perform other duties as required to meet the customer requirements

Client Services Rep I


Qualifications:
Education Preferred: Minimum high school diploma or equivalent
Work Experience: Previous medical or customer service background preferred

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

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$30K
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Client Services Rep I
Estimated Salary: $64K
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Founded in 1999, Mindlance is a certified diversity business (MBE) and has been ranked one of the fastest growing U.S staffing firms by SIA for eight consecutive years. Mindlance has been recognized as one of the consistently best performing partners to industry-leading MSP programs including Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1.

As a recruitment-centric talent acquisition company, Mindlance provides Technology, Engineering, Scientific, Clinical Research, Digital, Creative, Marketing, Professional & Call-center staffing as well as  Direct Sourcing, RPO, Payroll & IC management workforce solutions to enterprise clients across the US, Canada and India. With an annual revenue of over $200 million and growing, the Mindlance story is one of calculable achievement, made meaningful by the commitment to keep getting better in a way that is mindful and creates a balance that works for everyone.

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