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Technical Support

Open Systems Technologies Center City Philadelphia Contractor
$16.00 - $17.00 / hour
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Technical Support Rep

Center City Philadelphia

$17/HR

  • Works with customers via the telephone to answer questions and resolve any technical issues with Cigna external facing website products or services.
  • Assist with Login issues and helping customers retrieve their User IDs and reset their Passwords while ensuring to follow set security standards.
  • Maintains a high level of customer focus in all interactions.
  • Attempts to resolve issues at first level within specified time frame.
  • Diagnoses customers technical issues and provides creative solutions and alternatives that meet business needs.
  • Provides just-in-time training to the customer over the phone as needed.
  • Escalates unresolved issues and service requests to the appropriate technical support group identified in Customer Support Center scripting.
  • Maintains documentation on incoming calls via ticket tracking system including steps and actions taken to resolve customer issues.
  • Identifies opportunities for process improvement and problem elimination.
  • Continually focuses on learning new technologies to support rapidly changing and expanding environment.
  • Establishes and follows through on individual development plans that enhance team and personal effectiveness.

  • Aptitude for, and interest in, learning new technologies.
  • Understands customers' issue and demonstrates real concern.
  • Responds quickly and resolves problems related to technology usage.
  • Communicates clearly.
  • Establishes credibility quickly by following up and taking initiative.
  • Probes and uncovers customers' underlying issues.
  • Defines problems quickly and resolves majority of issues within specified timeframe.
  • Actively shares knowledge and offer assistance to team members.
  • Identifies and takes initiative to implement improvement opportunities.
  • Possesses insatiable appetite for learning, continuously pursues new learning that add value to the team's knowledge base

Skills required

Leading
Phone Support
Staffing
Networking
Recruitment
Nice (Unix Utility)
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At OST, we’re a bit like what you may call a machine, but with a more human touch. Day in & day out for the last 28 years we’ve been more than just a staffing company. Throughout this time we’ve built relationships, we’ve grown together internally & externally, & have created a system that allows us to personally cater to the needs of our clients & candidates. As we celebrate this occasion, it important to note that for us, 28 years is more than just a number or an anniversary. It's 28 years of relationships, 28 years of trust, and 28 years of total reliability. We’ve been a mentor for some, a team builder for others, but most importantly we’ve been there. We know there is no substitute for experience, so let us help you navigate through the ever changing web of talent.

Operating in a crowded marketplace, we have succeeded by staying ahead of the curve. We’ve got the connections. We know the people. We have the opportunities.



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