Restaurant General Manager

Major Purpose:
To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff.

What’s in it for you?

The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group).  We LOVE our employees more than bacon and have a “You First” philosophy, referring to the importance of putting people first.

We also offer:

No night shifts – EVER!

Amazing growth opportunities

Insurance benefits and employee perk programs

Matching 401K contributions

Tuition reimbursement and continuing education programs

First class training

Meal discounts

And much more...

Job Description

• Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally


• Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally


• Lead and run a shift effectively and develop and train Operations Managers to do the same


• Conduct and determine regular managerial staff meetings and team member meetings


• Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers


• Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively


• Execute effectively and train other managers to do the same – use of the Daily Shift Card and Red Book


• Train management/staff in all proper EOD procedures, including banking


• Utilize “time chit" method of daily employee performance review


• Ensure maintenance of a safe and harassment free workplace


• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints


• Initiate and follow-up of phone call and email communications in a timely manner and as appropriate

Additional Responsibilities:

• Forecast and determine scheduling needs for the individual restaurant


• Prepare and post weekly work schedules, and ensure the schedule is implemented properly


• Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner


• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary


• Accurately complete payroll, weekly, mid period and EOP administration work properly


• Effectively promote First Watch outside the restaurant


• Obtain and maintain safe food handler certifications


• Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner


• Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process


• Regularly channel communication up through the Director of Operations and Regional Vice President


• Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant


• Effectively plan and lead weekly manager meetings and monthly server meetings


• Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action


• Ensure compliance with federal, local, and state laws, company policies and procedures

Staff/Budgetary Responsibilities:

The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars.