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Customer Service Representative job in Detroit at All Medical Personnel

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Customer Service Representative at All Medical Personnel

Customer Service Representative

All Medical Personnel Detroit, MI Full-Time
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Specialty: Customer Service Representative
Locations: Detroit, MI
Shift: 3 open shifts. 5x4 Hr. 8:00am - 4:30pm M-F, 1:30pm 7:00pm M-F, or 3:30pm -10:00pm M-F
Duration: 13 weeks
Start Date: ASAP

Job Details

  • Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
  • Performs new patient registration; updates registration and insurance information
  • Responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met.
  • Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications:

  • High School Diploma or GED required.
  • One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
  • EPIC training/experience preferred.
  • Insurance payor systems experience preferred.
  • ICD-10 medical terminology experience preferred.
  • Strong computer skills and working knowledge of Microsoft Office products.
  • Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
  • Must be willing and able to instruct others.
  • Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Recommended Skills

  • Active Listening
  • Attentive
  • Clerical Works
  • Customer Service
  • Effective Customer Support
  • Upholding Customer Service
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Job ID: 333581

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