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Customer Service at ATX Rockstar

Customer Service

ATX Rockstar Austin, TX Full-Time
$32,000.00 - $35,000.00 / year
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Creates a comfortable and sociable atmosphere by welcoming and providing support to customers. You always put your customers first,  ensuring that they are the highest priority when juggling duties and schedules. Act on the newest innovations and creative solutions. ATX Rockstar provides flexible schedules and we prepare and cultivate the most creative, motivated people around us.

Retail Customer Service Responsibilities:


  • Greets both customers and coworkers, supports in a polite, pleasant manner and does their best to always successfully answer customer queries and demands.

  • Regularly uses the 5-step method when engaging with customers: Welcomes and Engages Consumer, Requests need, Describes product benefit, resolves customer need, and Thanks Customer

  • Able to understand and respond to current technologies to address consumer needs

  • Provides the best customer service with successful problem-solving

  • Requests

  • Ensure that all cash management operations are carried out in compliance with the protocol and practice

  • Full transactions correctly and effectively when involving clients

  • Adaptable and able to cross-train and work in other departments if needed

Retail Customer Service Qualifications

  • Capacity to collect 50 pounds on an occasional to regular basis

  • Ability to perform up to 100 percent of working time standing or walking around the departments.  

  • Compliance to ATX Rockstar rules and practices

  • Daily involvement

  • Efficient oral and written contact skills

  • Simple arithmetic and literacy skills, readable handwriting and attention to detail.

  • Capacity to function as member of a collective and to communicate successfully with others

Preferred Experience

  • Prior retail, restaurant, fast food, or hospitality experience

  • Consistent with the use of technology and POS systems when executing necessary tasks


Recommended skills

Customer Service
Explain Benefit
Explain Product Feature
Help Customer
Identify Customer Need
Retention Management
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