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Marketing & Communications Specialist job in Pasadena at Shriners Hospitals For Children

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Marketing & Communications Specialist at Shriners Hospitals For Children

Marketing & Communications Specialist

Shriners Hospitals For Children Pasadena, CA Full Time
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The Marketing and Communications Specialist requires a flair for feature writing, succinct business writing ability, and exceptional proofreading skills. High-level knowledge of existing and emerging social media platforms and the ability to meet deadlines while working independently to manage multiple projects is also essential. Familiarity with content management systems, as well as basic design and video editing experience is preferred. The Marketing and Communications Specialist works closely with the Director of Marketing and Communications, and maintains a productive working relationship with the business development and donor development teams. Occasional evening and weekend work required. Must quickly integrate into organizational culture, serve on various committees and demonstrate commitment to the Shriners Hospital for Children vision of transforming children’s lives through exceptional healthcare.


Strategic Communications 55%

  • Write and post content for Shriners Hospitals for Children (SHC) website, location microsite, intranet and social media channels.
  • Research and write patient stories and other articles to support marketing, donor relations and business development.
  • Create digital content and execute location- and system-wide strategy.
  • Assist Manager / Director with internal communications
  • Follow AP style and SHC identity standards
  • Research, write and distribute press releases and media advisories.

Collaborative Communications 35%

  • Organize and facilitate hospital tours.
  • Acts as media escort within facility.
  • Manage and/or facilitate patient ambassador program
  • Assist Manager / Director with Shriners International temple relations
  • Work with other departments and medical staff to solicit stories.
  • Assist with planning and implementation of facility education, informational, social and special events such as public celebrations, celebrity and VIP visits and others as requested.
  • Ensure confidentiality and patient privacy during tours, events and media visits
  • Present to Shriners International temples, community organizations or groups.

Departmental Support 10%

  • Manage multiple projects
  • Upload photos, videos and consents to Digital Assets Management system
  • Research media outlets and maintain current media contact list, using media monitoring platform.
  • Encourage enthusiasm, positive morale and teamwork among employees.
  • General office duties including, but not limited to, answering phones, filing, inventory of marketing collateral, meeting minutes.


  • 1 or more years of marketing, communications and public relations experience required
  • Fully bilingual English and Spanish (written and verbal) required
  • Light experience with photography, or interest in learning, required
  • Social media content creation experience required
  • MS Office Suite proficiency required
  • Graphic design experience (Adobe Creative Suite) preferred


  • Bachelor’s degree in Marketing/Communications, Public Relations or Journalism required


Technical Competencies:

  • Media monitoring platform, Hootsuite, website Content Management Systems exposure 
  • Adobe Creative Cloud knowledge (preferred). 
  • Correctly spells and uses punctuation (required). 
  • Pays close attention to accuracy and detail (required). 
  • Bilingual (preferred).

General Competencies:

  • Media relations (required). 
  • Ability to manage multiple projects (required). 
  • Writing (required). 


  • Collaborates with internal teams, especially Business Development, Donor Relations, and home office Marketing & Communications (required). 
  • Uses sound judgment in decision-making (required). 
  • Accepts responsibility for decisions, actions and results (required). 
  • Has a strong sense of urgency about solving problems and completing work (required). 
  • Meets deadlines or communicates well in advance of deadlines legitimate reason(s) for moving deadlines back (required). 
  • Welcomes new projects or tasks or additional work without complaining (required). 
  • Carefully weighs the priority of things to be done (required). 
  • Communicates effectively with people at all levels in the organization (required). 
  • Communicates important information as necessary (required). 
  • Keeps supervisor and / or others informed about progress and problems-avoids surprises (required).
  • Takes possession of work as his / her own and avoids blaming others for problems that may arise (required). 
  • Works well with others (required).


  • Comes to work on a consistent basis and does not miss excess amounts of work (required). 
  • Is punctual and begins work as scheduled (required). 
  • Willing to change current responsibilities as necessary to take on other responsibilities or tasks (required). Tries to improve performance when asked to do so (required). 
  • Anticipates the consequences of his / her decisions (required). 
  • Assumes responsibility for meeting personal goals and fulfilling requirements of the position (required). Performs work independently without being prompted (required). 
  • Brings and appropriate level of creativity to his / her position (required). 
  • Manages own time effectively and organizes work to maximize productivity (required) 

Current full Covid vaccination status required

Recommended Skills

  • Communications
  • Marketing
  • Professional Writing
  • Social Media Content
  • Spanish Language
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