We need two individuals who can greatly influence any organization, from constructiveness and commitment to providing superior customer service. You’ll be privileged to learn and grow with a progressive-minded tech company while being instrumental in resolving incoming customer phone calls. This is a well-paying, long-term role; rightfully suited for experienced individuals who exude a poised demeanor, who are no stranger to working within a team focused environment.
The customer service position will have meaningful conversations with existing customers that will involve:
- Resolving inbound calls by verifying customers and actively listening to their concern(s)
- Answering common questions of customers which often pertain to the details their current plan, or product(s) they've ordered
- Confirming customer orders and/or delivery expectations
- Relaying customer information in order to identify needs and/or clarify certain items
- Proactively recommending new or alternative solutions for customers that express a particular service need
- Dispatching incoming customer service inquiries over to the technical support team as needed
The administrative assistant will carry out administrative support tasks consisting of:
- Wordpress data entry of product changes, additions, and updates
- Overseeing social media account maintenance
- Assigned projects aimed at customer order retention
Working Culture: A positive spirited, inspiring, forward-thinking organization that greatly values employee autonomy and collaboration. Located at 570 Broad Street in Newark.
What we're looking for...
- Strong customer service and problem solving skills to interact with all levels – from admins to upper management and customers
- A person who gives customers personal attention can go a long way in establishing their positive experience with the service the company provides
- Advanced skills in Microsoft 365, including Excel, PPT, Word Outlook, and virtual meetings and conference tools
- Those who are able to effectively present information over the phone and small group situations to customers, and other employees
Full-Time, Direct Hire / Permanent
- S1: 10:30am - 6:30pm Monday - Friday
- S3: 1:00pm - 9:00pm Monday - Friday
- S4: 3:00pm - 11:00pm Monday - Friday
Other administrative tasks expected for the admin may include: Providing logistical customer support and set-up equipment for webinars and video conferences for customers & their service account manager. Notating customer account memos, generating customer reports, and other data. Providing clerical assistance unrelated to customer service such as filing, copying and sorting, the pick up and distribution of mail, & delivery of email newsletters. Scheduling customer service call backs in addition to zoom sessions where you will have to use your knowledge and judgment of priorities. Lastly, you will always have to ensure customer service concerns are resolved in a timely manner.
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