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Member Service Representative

Summit Credit Union Raleigh Full-Time
$13.10 - $16.38 / hour
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Summit Credit Union, established in 1935, is a full service, $237 million credit union, currently employing 110 people with 8 locations. Please refer to our website for more information. URL blocked - click to apply

Summit Credit Union is seeking a Member Service Representative for the Raleigh Branch located at 3840 Ed Drive, Suite 100, Raleigh, NC.   Individual must be self-motivated with proven sales abilities, strong computer skills, excellent communications skills, and must exhibit strong customer skills. Teller/Lending necessary.  Competitive salary with full benefits package including Medical, Dental, STD, LTD, Life, 401K and Pension Plan.  You may apply online, fax 336-662-6150 or submit resume.



MAJOR POSITION FUNCTIONS AND RESPONSIBILITIES


        Perform within company standards, including, but not limited to:


        Member survey results


        Transaction Volume


        Cross Sell Referrals


        Balancing Performance


        Process new account and loan requests


        Open and explain accounts using clearly defined guidelines


        Complete adverse action form when accounts/services cannot be provided


        Order checks


        Order ATM and Visa debit cards    


        Has working knowledge of Individual Retirement Accounts to perform transactions


        Call center, maintaining member service responsibilities


        Log into call center regularly to minimize the wait in the queue during peak hours, need to


        Maintain positive, friendly attitude while controlling the conversation,


        Provide accurate information,


       Assist the Member Service Call Center at the direction of the Branch Management by       


       professionally maintaining  control of conversation ensuring member satisfaction and company


       performance measures are achieved.


       Assist the Branch Manager by maintaining a working knowledge of loan processes and   


       procedures


       Research member accounts and provide follow-up for resolution


       Attain monthly sales goals


       Perform other duties and assist with special projects as requested


Clear credit and criminal background and bondable


Skills required

Customer Service
Telephone Consultations
Confidentiality
Listening
Answer Question
Membership Policies

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

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Member Service Representative
$13.10 - $16.38 / hour
Estimated Salary: $64K
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Summit Credit Union is a not-for-profit full service financial cooperative established in 1935. We position ourselves as an employee benefit serving over 280 employers with roughly 34,000 members in North Carolina.

Our mission is, “Partnering for your financial success.” Our value statement is, “We provide fast and accurate service by people who care.” We take great pride in our ability to serve our members and to provide the right services for them no matter what stage of life.

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