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Member Service Representative

Summit Credit Union Raleigh Full-Time
$13.10 - $16.38 / hour
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Summit Credit Union, established in 1935, is a full service, $237 million credit union, currently employing 110 people with 8 locations. Please refer to our website for more information. URL blocked - click to apply

Summit Credit Union is seeking a Member Service Representative for the Raleigh Branch located at 3840 Ed Drive, Suite 100, Raleigh, NC.   Individual must be self-motivated with proven sales abilities, strong computer skills, excellent communications skills, and must exhibit strong customer skills. Teller/Lending necessary.  Competitive salary with full benefits package including Medical, Dental, STD, LTD, Life, 401K and Pension Plan.  You may apply online, fax 336-662-6150 or submit resume.


        Perform within company standards, including, but not limited to:

        Member survey results

        Transaction Volume

        Cross Sell Referrals

        Balancing Performance

        Process new account and loan requests

        Open and explain accounts using clearly defined guidelines

        Complete adverse action form when accounts/services cannot be provided

        Order checks

        Order ATM and Visa debit cards    

        Has working knowledge of Individual Retirement Accounts to perform transactions

        Call center, maintaining member service responsibilities

        Log into call center regularly to minimize the wait in the queue during peak hours, need to

        Maintain positive, friendly attitude while controlling the conversation,

        Provide accurate information,

       Assist the Member Service Call Center at the direction of the Branch Management by       

       professionally maintaining  control of conversation ensuring member satisfaction and company

       performance measures are achieved.

       Assist the Branch Manager by maintaining a working knowledge of loan processes and   


       Research member accounts and provide follow-up for resolution

       Attain monthly sales goals

       Perform other duties and assist with special projects as requested

Clear credit and criminal background and bondable

Skills required

Customer Service
Telephone Consultations
Answer Question
Membership Policies


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Member Service Representative
$13.10 - $16.38 / hour
Estimated Salary: $64K
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Summit Credit Union is a not-for-profit full service financial cooperative established in 1935. We position ourselves as an employee benefit serving over 280 employers with roughly 34,000 members in North Carolina.

Our mission is, “Partnering for your financial success.” Our value statement is, “We provide fast and accurate service by people who care.” We take great pride in our ability to serve our members and to provide the right services for them no matter what stage of life.

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