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Company Contact Info

  • La Vista, NE 68128
  • Caroline McMillan
  • Phone: 866-480-2753
  • Phone:: 309-579-2497

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Service Manager – Industrial Forklift

MH Equipment • La Vista, NE

Posted 1 month ago

Job Snapshot

Travel - Up to 25%
Experience - 5 years
Degree - High School
Safety bonuses, tool insurance, company van, cell phone, laptop
Sales - Marketing, Industrial, Agriculture
Installation - Maint - Repair, Skilled Labor - Trades, Management

Job Description

If you are an outgoing, experienced Service Manager who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment!

Service Manager

Job Responsibilities:

  • Direct supervision and development of all shop and field technicians as well as the service department office staff

  • P&L responsibilities for the service department growth and profitability

  • Interview, hire, train and participate in the education of shop and field technicians

  • Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer

  • Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.

  • Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace

  • Supervise the preparation and pre-delivery of new equipment

  • Close work orders within 48 hours of completion

  • Responsible for the supervision of warranty administration

  • Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.

  • Resolve customer complaints and billing problems

  • Interface with other departments

  • Follow-up on past due accounts and assist with service related situations

  • Establish and follow policies and procedures with a special emphasis on safety related issues

  • Coordinate with rental management on PMs and maintenance of rental units

  • Oversee repairs on rental trucks

  • Ensure on-time delivery of rentals units to customers

  • Interface as needed with factory service representatives

  • Perform other duties and special assignments as assigned

Job Requirements

Service Manager

  • Strong management abilities.

  • Ability to organize and prioritize.

  • Computer skills or ability to learn.

  • Service experience.

  • Good oral and written communications skills.

  • Confidentiality.

  • Valid driver’s license and proof of insurance

  • Regular and prompt attendance.

  • Present a professional image in personal appearance, dress and preparation.

Service Manager


  • Medical, dental and vision insurance
  • Pet insurance
  • 401(K) retirement plan with employer match up to 50%
  • Pre-tax flexible spending account for healthcare expenses
  • Life and voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Paid holiday, vacation, personal and sick days
  • 8 hours of paid time per year to volunteer at a charity of your choice
  • Tool insurance
  • Company provided uniform, service van, cell phone and laptop
  • Employee Assistance Program
  • Financial assistance for adoptions
  • Travel assistance
  • Designated corporate charities

MH Equipment is proud to be an Equal Opportunity Employer.

For more information on who we are and what we do, please visit our website. We look forward to hearing from you!

Job ID: Omaha, NE
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