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Company Contact Info
- La Vista, NE 68128
- Caroline McMillan
- Phone: 866-480-2753
- Phone:: 309-579-2497
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Service Manager – Industrial Forklift
MH Equipment • La Vista, NE
Posted 1 month ago
If you are an outgoing, experienced Service Manager who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment!
Direct supervision and development of all shop and field technicians as well as the service department office staff
P&L responsibilities for the service department growth and profitability
Interview, hire, train and participate in the education of shop and field technicians
Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer
Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace
Supervise the preparation and pre-delivery of new equipment
Close work orders within 48 hours of completion
Responsible for the supervision of warranty administration
Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.
Resolve customer complaints and billing problems
Interface with other departments
Follow-up on past due accounts and assist with service related situations
Establish and follow policies and procedures with a special emphasis on safety related issues
Coordinate with rental management on PMs and maintenance of rental units
Oversee repairs on rental trucks
Ensure on-time delivery of rentals units to customers
Interface as needed with factory service representatives
Perform other duties and special assignments as assigned
Strong management abilities.
Ability to organize and prioritize.
Computer skills or ability to learn.
Good oral and written communications skills.
Valid driver’s license and proof of insurance
Regular and prompt attendance.
Present a professional image in personal appearance, dress and preparation.
- Medical, dental and vision insurance
- Pet insurance
- 401(K) retirement plan with employer match up to 50%
- Pre-tax flexible spending account for healthcare expenses
- Life and voluntary supplemental life insurance
- Short and long-term disability insurance
- Paid holiday, vacation, personal and sick days
- 8 hours of paid time per year to volunteer at a charity of your choice
- Tool insurance
- Company provided uniform, service van, cell phone and laptop
- Employee Assistance Program
- Financial assistance for adoptions
- Travel assistance
- Designated corporate charities
For more information on who we are and what we do, please visit our website. We look forward to hearing from you!