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Company Contact Info

  • 1775 Tysons Boulevard
    McLean, VA 22102

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Bilingual Customer Experience Manager

Nexus Services Inc. • McLean, VA

Posted 22 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
$20.00/Hour
Social Services, Sales - Marketing, Telecommunications
Customer Service, Admin - Clerical
Relocation - No

Job Competition

1

Applicant

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Job Description

A growing, well established, successful company based in Verona, VA, has a great opportunity for a Bilingual Client Experience Manager position. This is a full-time office position with benefits.

Nexus Services is a trailblazing company offering legal support, immigration bond securitization, advocacy, and charitable services for detainees, with a special focus on the immigrant population. At Nexus we commit each day to the amazing work of changing lives, reuniting families, and making a difference in the world. We seek people of passion, who are looking for more than simply a job, but a place to come to change the world one important life at a time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, and sexual orientation or any other status protected by federal, state or local laws.

DUTIES AND RESPONSIBILITIES

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Provide excellent customer service to a wide variety of people of different cultural backgrounds.
  • Identifying client needs, verifying information, researching, and providing solutions for client issues, concerns, and inquiries.
  • Process data accurately.
  • Accurately document all client interactions in the call center database with attention to detail.
  • Process payments in an accurate and timely manner.
  • Install/remove GPS units and hardware.
  • Meet all daily and weekly goals as directed by your supervisor.
  • Be knowledgeable about the services our company provides and able to explain the details of these services to both prospective and existing clients.
  • Cultivate a strong relationship with program participants and their families, recognizing and honoring the inherent worth and dignity of each person.
  • Any other miscellaneous duties as directed by your supervisor.

Job Requirements

QUALIFICATIONS

  • 1+ years’ experience in similar duties.
  • Can conscientiously adapt to the changing needs of our clients and maintain a professional, compassionate, and caring attitude in challenging situations.
  • Detail oriented, professional & positive attitude with clients, vendors and employees alike, reliable, self-starter.
  • Excellent interpersonal, team building skills.
  • Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
  • Ability to communicate effectively verbally and in writing.
  • Computer skills including the ability to operate Microsoft Office and the ability to quickly learn other online software platforms, including financial.
  • Adhere to the strictest confidentiality standards.
  • Individuals must be bilingual in Spanish and English.
  • Ability to stand, lift up to 40 pounds, sit for extended periods of time.
  • Have your own reliable transportation and a valid Driver's License.
  • Must be able to pass background and drug screening tests.
  • Moderate travel required, often for longer durations (approximately 25%).
  • Must have Open availability. Able to work rotating shifts, weekends, holidays, etc.
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