This position is responsible for providing user support, including
walk-up support and desk side support, software and hardware
troubleshooting, configuration, and installation. Responsible for using
diagnostic tools properly. Responsible for using ServiceNow to document
and track incidents and requests. Accountable for proper ticket
documentation and follow up per established UCF IT guidelines.
Responsible for assisting in training of end-users in use of hardware
and software. Accountable for maintaining privacy and security of user
data per established guidelines.
Job #: 497934
Open Date: August 02, 2019
Closing Date: Open until filled
Annual Salary: Negotiable
High School Diploma or Equivalent and 6+ years of relevant experience
or a Bachelor's degree and 2+ years of relevant experience.
- Experience with ServiceNow
- Customer Service Experience
- Experience providing deskside support in a higher education environment
Special Instructions: n/a
Applicants MUST apply through www.ucf.edu/jobs
. No paper applications, resumes, cover
letters or emails will be accepted or considered for this Staff position. Cover letters, resumes, and other documents
can be attached through the www.ucf.edu/jobs
assistance with the University of Central Florida’s Affirmative Action Plan
implementation is appreciated. The
University collects VOLUNTARY declarations of race and gender and uses the
information to compile statistics on recruitment success. If you choose to assist, your demographic
information will be used only for affirmative action.
University of Central Florida is an equal opportunity, equal access, and
affirmative action employer.