Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

IT Client Support Specialist II

University of Central Florida Orlando Full-Time
Apply on company site

This position is responsible for providing user support, including walk-up support and desk side support, software and hardware troubleshooting, configuration, and installation. Responsible for using diagnostic tools properly. Responsible for using ServiceNow to document and track incidents and requests. Accountable for proper ticket documentation and follow up per established UCF IT guidelines. Responsible for assisting in training of end-users in use of hardware and software. Accountable for maintaining privacy and security of user data per established guidelines. 


  • Supervise and train OPS staff
  • Maintain, upgrade, install, diagnose and repair hardware including desktops, laptops, workstations, peripherals, and accessories
  • Perform installation of software and operating systems (Windows, Mac OS, Linux)
  • Use electronic and networking testing equipment to diagnose computer equipment problems
  • Troubleshoot network issues
  • Escalate complex issues to senior technician(s) and supervisor
  • Assist in creating knowledge base articles to document solutions, processes and procedures
  • Provide client education on how to use equipment, software, and university systems
  • Contact vendors for troubleshooting issues and obtaining components when needed
  • Provide assistance towards the engineering and design of the client experience on endpoint devices.

Job #: 497934

Open Date: August 02, 2019

Closing Date: Open until filled

Annual Salary: Negotiable

Minimum Qualifications:

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience.


  • Experience with ServiceNow
  • Customer Service Experience
  • Experience providing deskside support in a higher education environment

Special Instructions: n/a

Please Note:  Applicants MUST apply through www.ucf.edu/jobs .  No paper applications, resumes, cover letters or emails will be accepted or considered for this Staff position.  Cover letters, resumes, and other documents can be attached through the www.ucf.edu/jobs website.

Your assistance with the University of Central Florida’s Affirmative Action Plan implementation is appreciated.  The University collects VOLUNTARY declarations of race and gender and uses the information to compile statistics on recruitment success.  If you choose to assist, your demographic information will be used only for affirmative action.

The University of Central Florida is an equal opportunity, equal access, and affirmative action employer.


Recommended skills

Information Security
Diagnostic Tools
Installations (Computer Systems)
Troubleshooting (Problem Solving)
Complex Problem Solving
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 497934


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

UCF is an emerging pre-eminent research university in Florida and one of
the largest universities in the U.S. But we’re not just bigger — we’re
better. We’re one of the best colleges when it comes to quality, access,
impact and value. In fact, Forbes has named UCF one of the nation’s most affordable colleges, while both The Princeton Review and Kiplinger’s rank us a best-value university.

Founded in 1963, UCF and its 13 colleges offer more than 212 degrees from UCF’s
main campus, hospitality campus, health sciences campus, online and through its
10 regional locations. The 1,415-acre main campus is 13 miles east of downtown Orlando and adjacent to one of the top research parks in the nation. Regional campuses are located throughout Central Florida and include a fully 
accredited College of Medicine in the Medical City at Lake Nona.

View the full profile