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Customer Service / Delivery Driver - Part- Time job in Irondale at IDR

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Customer Service / Delivery Driver - Part- Time at IDR

Customer Service / Delivery Driver - Part- Time

IDR Irondale, AL Part Time
$17.00 - $24.00/Hour
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Customer Service/Delivery Driver
Tech Device Delivery Driver - Part-Time

Description of this team:

Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are – home, office, or even a local coffee shop.

Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience. Our Experts upsell our customers on additional products such as our Smart Home Support to allow our customers to stay connected with our products and services.

** These opportunities are PART-TIME, paid on an hourly wage between $17-24.50/hr. depending on what location you are applying to. You will also receive uncapped commission, a phone stipend, $3000 signing bonus, mileage reimbursement, and much, much more!**

*Working shifts will be from 3:55-9:00 PM and qualified candidates must work 5 days of the week, one day on the weekend preferred! *


What you’ll be doing:

When a customer’s device is lost, broken, or stolen, you will be part of a team that provides a replacement device within 24 hours, plus premier tech support to get them up and running again.

· Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.

· Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions.

· Meet with customers face-to-face at the customers’ home location

· Learn details of Smart Home Support and gain an understanding of each customer’s technology in order to suggest protection/tech support solutions based on their needs.

· Effective sales professional with performance base compensation available for Smart Home Support sales made 

· Meet or exceed key performance indicator metrics for performance measurements and sales goals

· Travel daily to and from the Forward Stocking Location and several customers’ locations throughout a designated region.

· Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.

If you’re a good fit for the job, you’ll be able to:

· Offer customers a value-added experience with premier customer service through relationship and rapport building

· Quickly identify and resolve technical issues

· Demonstrate empathy and assurance for the customer throughout the in-person session

· Utilize tools and resources to solve technical problems in a fast-paced environment.

· Ability to proactively adapt communication to the customers’ technical skill level.

  • Qualifications

    · Prior experience in retail sales or customer service is preferred

    · High school diploma required.

    · Must have a valid driver's license and satisfactory driving record with at least 1 year of

    · Able to drive your own vehicle to In-Home appointments, within a 120 mile radius of the Forward Stocking Location.

    · Able to sit or stand for long periods of time (up to 2 hours). 

    · Able to interact with a customer’s technology throughout their home.

    · Able to interact face-to-face with Customers in their homes for extended periods of time.

    · Able to lift a minimum of 30 pounds.

    · Comfortable with exposure to dogs, cats and other pets that may be present in the customers’ homes.

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