Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Customer Care Assistant at Avanciers

Customer Care Assistant

Avanciers Indianapolis, IN Contractor
Apply Now

In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

Responsibilities may include but are not limited to:

• Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.

• Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes.

• Provide guidance and direction to assist clients in completing their Mortgage Assistance Application

• Notify and educate clients of all Investor /Insurer programs available while informing of the decision process.

• Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.

• Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.

• Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.

• Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.

 

 

Qualifications Basic

• High School Diploma or GED Equivalent

 

In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

Responsibilities may include but are not limited to:

• Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.

• Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes.

• Provide guidance and direction to assist clients in completing their Mortgage Assistance Application

• Notify and educate clients of all Investor /Insurer programs available while informing of the decision process.

• Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.

• Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.

• Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.

• Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.

 

 

Qualifications Basic

• High School Diploma or GED Equivalent

 

Recommended Skills

  • Data/Record Logging
  • Loans
  • Mortgage Loans
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.