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Customer Service Representative at Berry & Tripp

Customer Service Representative

Berry & Tripp Houston, TX Full Time
$39,120 - $59,220/Year
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As Customer Service Teammates we are able to support customers and tackle their problems in the quickest, simplest, and easiest way possible. Our goal is to leave each customer feeling excellent along the way!

  • You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics:
  • Requests for new patient registration
  • Scheduling routine appointments
  • Prescription Refills
  • Requests to submit payments
  • Setting up payment plans
  • Answering medical billing/insurance inquiries
  • General Inquiries


  • Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
  • Experience in shared services/internal service delivery role preferred
  • Experience with Microsoft Office - Word, Excel, PowerPoint desired
  • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
  • Knowledge of customer relationship management (CRM) tools and related analytics desired
  • Ability to learn new functional processes
  • Ability to process requests quickly, accurately, and consistently with general supervision
  • Ability to learn and use various Contact Center enabling technologies
  • Ability to asses problems and resolve or escalate to appropriate team to resolve
  • Ability to recognize the appropriate style, level of detail, and message for the audience
  • Strong verbal and written communication skills
  • Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
  • Strong organization and multitasking skills
  • Strong time management skills and ability to manage individual assignments
  • Ability to work in a team environment
  • Strong attention to detail
  • Requires the ability to work with and maintain confidential information

Recommended Skills

Call Centers
Customer Service
Data Entry
Phone Support

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