Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Representative at Berry & Tripp

Customer Service Representative

Berry & Tripp Houston, TX Full Time
$39,120 - $59,220/Year
Apply Now

Create Job Alert.

Get similar jobs sent to your email

As Customer Service Teammates we are able to support customers and tackle their problems in the quickest, simplest, and easiest way possible. Our goal is to leave each customer feeling excellent along the way!

WHAT YOU WILL BE DOING
  • You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics:
  • Requests for new patient registration
  • Scheduling routine appointments
  • Prescription Refills
  • Requests to submit payments
  • Setting up payment plans
  • Answering medical billing/insurance inquiries
  • General Inquiries

Experience/Knowledge/Skills

  • Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
  • Experience in shared services/internal service delivery role preferred
  • Experience with Microsoft Office - Word, Excel, PowerPoint desired
  • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
  • Knowledge of customer relationship management (CRM) tools and related analytics desired
  • Ability to learn new functional processes
  • Ability to process requests quickly, accurately, and consistently with general supervision
  • Ability to learn and use various Contact Center enabling technologies
  • Ability to asses problems and resolve or escalate to appropriate team to resolve
  • Ability to recognize the appropriate style, level of detail, and message for the audience
  • Strong verbal and written communication skills
  • Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
  • Strong organization and multitasking skills
  • Strong time management skills and ability to manage individual assignments
  • Ability to work in a team environment
  • Strong attention to detail
  • Requires the ability to work with and maintain confidential information

Recommended Skills

Administration
Call Centers
Customer Service
Data Entry
Office365
Phone Support

Recommended Jobs

Customer Service Representative
Berry & Tripp Houston Full Time
$39,120 - $59,220/Year
Customer Service Representative
Clutch Houston
$39,500 - $43,000/Year
Customer Service Representative
Houston
$23.00 - $27.00/Hour
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.