Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
Missing Translation: eu_consumer_core.job_alert.duplicate_alert
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Representative at Collabera

Customer Service Representative

Collabera Pittsburgh, PA Contractor
$15.00 - $16.00 / hour
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Industry: Healthcare

Job Title: Customer Service Representative

Location: Pittsburgh, PA 15275

Schedule Notes: M-F 8-5 Overtime Upon Request

 

***** Looking for someone with 1+ years of Customer Service experience*****

 

Job Description

  • Receives and enters information gathered via telephone, fax, or internet to create initial Short Term and Long Term Disability claims, Family Medical Leaves, Workers Compensation, or Early Notification Proof of Loss form; Ensures successful transmission of this information to the appropriate location within targeted time frames. 
  • All activities for this position are performed under the guidance of the Team Leader, Senior Intake Specialist, and Trainer.
  • Customer Service/Productivity 55% Consistently meets the following metrics, as evidenced by the CMS phone reports & Intake Reports:
  • Capable of successfully completing 35-45 intake records per day

 

Average Inbound Productivity rating of 83-85% or better. (ACD Time + Avail. = Productivity)

 

Skills:

  • Ability to accurately type 50 words per minute.
  • Bi-lingual skills a plus.
  • Knowledge of Workers’ Compensation, Disability Claims or Family Medical Leave processing a plus.
  • Committed to meeting and exceeding the expectations of internal and external customers.
  • Ability to communicate information in a clear, concise and timely manner while using appropriate verbal/written channels of communication.  Demonstrates excellent interpersonal skills
  • Demonstrates problem-solving skills and the ability to recognize opportunities for improvement and take appropriate action when necessary.

 

Education:    

  • Education equivalent to a 2 Year Degree, or equivalent in related work experience.

 

Required:

  • 1+ years telephone/customer service experience

Education equivalent to a High School Diploma

Recommended skills

Complex Problem Solving
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.