***** Looking for someone with 1+ years of Customer Service experience*****
Receives and enters information gathered via telephone, fax, or internet to create initial Short Term and Long Term Disability claims, Family Medical Leaves, Workers Compensation, or Early Notification Proof of Loss form; Ensures successful transmission of this information to the appropriate location within targeted time frames.
All activities for this position are performed under the guidance of the Team Leader, Senior Intake Specialist, and Trainer.
Customer Service/Productivity 55% Consistently meets the following metrics, as evidenced by the CMS phone reports & Intake Reports:
Capable of successfully completing 35-45 intake records per day
Average Inbound Productivity rating of 83-85% or better. (ACD Time + Avail. = Productivity)
Ability to accurately type 50 words per minute.
Bi-lingual skills a plus.
Knowledge of Workers’ Compensation, Disability Claims or Family Medical Leave processing a plus.
Committed to meeting and exceeding the expectations of internal and external customers.
Ability to communicate information in a clear, concise and timely manner while using appropriate verbal/written channels of communication. Demonstrates excellent interpersonal skills
Demonstrates problem-solving skills and the ability to recognize opportunities for improvement and take appropriate action when necessary.
Education equivalent to a 2 Year Degree, or equivalent in related work experience.
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