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Customer Support at Open Systems Technologies

Customer Support

Open Systems Technologies Work From Home Contractor
$15.00 - $17.00 / hour
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IT Customer Support Role

100% Remote

Long Term Contract ( $15- $17/HR)


Excellent long term opportunity with a fortune 500 company. Great resume builder for recent IT graduates.

  • Contributes to the IT Support job family in a support capacity.
  • Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
  • Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
  • Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
  • Escalates to or consults with senior staff when solution is unclear.
  • Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
  • Works under own initiative, prioritizes own work, and meets agreed timescales.
  • Work is subject to frequent review by more experienced professionals in IT Customer Support.

Recommended Skills

Call Centers
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