ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES (required at time of application):
Working knowledge of: standard office practices and procedures; arithmetic necessary to produce statistical reports; customer service by phone and other methods. Ability to: work independently and as part of a team; establish and maintain effective working relationships; understand and carry out oral and written instructions; work effectively with frequent interruptions and distractions; operate a computer and ancillary equipment; speak clearly and distinctly using correct English; communicate effectively in writing sufficient to document roadway events and customer service calls; remain focused during a variety of traffic
events and emergency situations; learn to respond appropriately to telephone and radio communications while monitoring computer equipment and roadway information sources; add, subtract, multiply, and divide numbers accurately; compile, organize, and summarize data for inclusion in reports; maintain records including manual and electronic files; use word processing, spreadsheet, database management, and other associated business software; read and understand manuals and other written materials; read maps that include identifying routes.
EDUCATION AND EXPERIENCE: Graduation from high school or equivalent education and two years of experience which include customer service and two or more of the following: maintaining records, using computers and Microsoft Office products, answering telephones, logistics, and reviewing forms, documents and other written materials; or an equivalent combination of education and experience.
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