Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

IT Support Specialist job in Tampa at Open Systems Technologies

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
IT Support Specialist at Open Systems Technologies

IT Support Specialist

Open Systems Technologies Tampa, 33602, FL Full Time
$17.00/Hour
Apply Now

IT Helpdesk Support/ Systems Technician

$17/HR – Contract to Hire

Work Week is Tues-Sat or Sunday-Wednesday

Shifts will be 11PM-7AM or 830PM-630AM depending on which shift is available

Tampa, FL 33602

POSITION PURPOSE:

Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and advanced knowledge of Internet and networking technologies, as well as full knowledge of all services that we offer to our customers. Linux experience is a must have to succeed in this role.

The Systems Technician will also need to be able to learn new software in order to assist clients as needed. They will demonstrate the best in terms of troubleshooting and documenting issues. Very relaxed and modern atmosphere. Dress code is casual (jeans, flip flops etc.), as well as a employee area that is stocked with snacks, games and other perks!

JOB DUTIES AND RESPONSIBILITIES:

·       Have a customer-centric and positive attitude towards customer issues 

·       Be able to expand their skill sets daily and challenge themselves and their coworkers by working on and solving customer issues 

·        Act as a customer advocate 

·        Collect and understand the customer’s end goals beyond the scope of “break/fix” support 

·        Work closely with internal teams on customer impacting issues and escalate when appropriate 

·        Compile root cause analysis reports on server incidents 

·        Complete software upgrades   

·        Assist in creating technical solutions for hosting clients such as upgrade and migration plans 

·        Work with other staff members to effectively and efficiently solve client issues 

·        Assist sales staff with qualifying prospective client technology needs 

·        Develop professional relationships with our product partners and understand their escalation procedures 

·        Assist in other tasks as assigned 

·        Work with other departments as needed 

·        Work on internal projects and development as needed 

·        Must deliver an exceptional customer experience every day 

·       Must successfully complete probationary period and all training deemed required based on previous experience and management skills assessment 

 

ESSENTIAL MINIMUM QUALIFICATIONS:

·       Must have a strong troubleshooting methodology 

·       Must have experience with Linux and Windows Operating systems 

·       Must have a basic understanding of IP, DNS, IIS, and Apache

·       A passion for technology and an interest in the hosting industry

Recommended Skills

  • Desktop Support
  • Help Desk
  • Help Desk Certification
  • Help Desk Support
  • Technical Support
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 135273

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.