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Customer Service Representative at Collabera

Customer Service Representative

Collabera Dublin, OH Contractor
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Industry: Health Care

Job Title: Customer Service Representative

Duration: 6+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: M-F 9:00-5:30pm, will be starting remotely until Covid-19 restrictions are lifted. Open to candidates in either Fairfield, OH or Dublin, OH.

Location: Dublin, OH 43017 [remote during COVID-19]

 

***** Looking for someone with Minimum 1+ years of Customer Service experience *****

 

Position will be starting remotely until COVID-19 restrictions are lifted. Open to candidates in either Fairfield, OH or Dublin, OH

Candidates must be able to pick up their equipment on and have reliable transportation in case they need to travel to obtain replacement equipment.

 

Duties:

• Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care. The vast majority of duties involve outbound patient telephone outreach.

• Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

• Must document all calls and evaluate each account to determine if further research is necessary.

• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

• Requires close attention to accuracy, performs independently, subject to practices and procedures.

• Strong data entry and 10-key skills

• Basic math skills required

• P.C. literate

• Strong attention to detail

• Good organizational ability

• Ability to work in fast-paced, production environment

• Willingness to work a flexible schedule based on business needs

• Exceptional oral communication and customer service skills.

• Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.

 

Education:

• High School diploma or equivalent

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If you are interested and would like to discuss this position, please call me back at

973-598-3979
or email me at elvin.gohil[ Link removed ] - Click here to apply to Customer Service Representative

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Recommended Skills

Scheduling
Professional Attitude
Attention To Detail
Customer Service
Data Entry
Management
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