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10 Exchange Place
Jersey City, NJ 07302
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IT Service Delivery Manager
Jersey City, NJ
Posted 1 month ago
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Rackspace is hiring an IT Client Delivery Services Manager to be based out of our office in Jersey City or Somerset, NJ. This position provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. You will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. You will also provide direct supervision to exempt employees and/or skilled, nonexempt employees (i.e., technicians, designers, support personnel).
If you have a Bachelor’s degree and at least 4 years of Operations Management in Technology, Software, or Finance and supervisory experience with direct reports, than we want you to apply.
- Competitive pay with bonus potential
- Paid Time Off, Paid Sick Time, Volunteer Time
- Medical, Dental, Vision
- Disability Insurance, Accident Insurance, Group Term Life Insurance, Group Critical/Illness Insurance
- Gym membership
- Advancement opportunities
Once you apply, make sure to check your phone messages and email often. We’ll be reaching out to qualified candidates to schedule a brief phone interview.
- 4 years Operations Management and supervisory experience within IT, Cloud, Finance, or Software industries
- Bachelor’s degree in Business or Computer Science
- Extensive knowledge of customer service department procedures
- Strong account management background or hosting specific technical skills
- ITIL certification preferred
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.