Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Idd63q61xck5k7rz97j

Social Work

Collabera Eden Prairie Contractor
$17.00 - $18.00 / hour
Apply Now

 

Responsibilities:

·         Advocates are in a call center environment and serve as the first point of contact by answering inbound calls from customers. Our customers are calling in regards to their Employee Assistance Program/Behavioral Health, Substance Abuse benefits, or claims inquires

·         Responsibilities include but are not limited to:

·         1. Multi-tasking; listening, typing, taking notes, maneuvering through different systems we utilize, paying attention to the queue, etc.

·         2. Registering customers in the intake system, opening case files for documenting

·         3. Ability to deescalate callers and being able to appropriately address sensitive issues with callers.

·         4. Assisting customers with requests for services, verifying eligibility for the requested service, and addressing other issues complex in nature.

·         5. Educating customers with respect to parameters of services and benefits design.

·         6. Providing customers with names and phone numbers of nearest clinicians according to contract, clinical specialty, and/or geographic need.

·         7. Writing authorizations for the appropriate level of care to insure claims are paid correctly.

·         8. Provide timely follow-up calls to customers as needed.

·         9. Demonstrate an awareness and understanding of the responsibilities and workflows of the various departments within the business unit, other areas within and matrix partners.

·         10. Participating in staff meetings and in-service seminars.

·         11. Completing additional tasks and projects as assigned.

·         12. Monitoring and following daily schedule as assigned.

·         13. Consistently is ready to take callsatthe start of their shift and manages their daily

·         Scheduled as assigned by the resource planning team.                   

·         14. Responsible for meeting Quality Score of 92% or greater each month

 

Skills:   

·         Independent problem solving

·         Time management

·         Team work

·         Interpersonal skills

·         Experience in a health related field required.

·         Proficient typing skills and the ability to toggle between multiple computer applications.

·         Ability to maintain professional and positive interactions with customers and internal matrix partners.

·         Ability to take on additional tasks as assigned and remains productive and supportive to the team and the incoming call volume.

·         Independent problem solving skills within a team setting.

·         Customer service experience strongly preferred.

 

Education:          

·         Experience level: 2-4 years.

·         Bachelor’s degree in mental health field or psychology/social work related field required.

·         Master’s degree in mental health field or psychology/social work related field preferred (special note: this educational level may be required by some CBH customers as designated specifically within their contracted services)

Recommended skills

Social Work
Substance Abuse
Mental Health
Time Management
Complex Problem Solving
Interpersonal Skills

Location

Salary Details

Based on Job Title, Location and Skills
$17
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Social Work
$17.00 - $18.00 / hour
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

View the full profile