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Mr401d6dk94v9s6b906

Customer Service Representative - Pharmacy and Healthcare

Pathfinders, Inc. Philadelphia Full-Time
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The Pharmacy Member Customer Service Representative is responsible for providing timely, knowledgeable and courteous resolution and response to pharmacy, member and product related inquiries.  We are seeking  Customer Service Representatives to work in a fast paced customer service environment.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer and respond to calls and emails
  • Resolve pharmacy issues from members, providers and pharmacies
  • Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
  • Research required information using available resources
  • Place outgoing phone calls when business ventures warrant
  • Route calls to appropriate resource
  • Document all call information according to standard operating procedures
  • Enter data accurately and timely
  • Maintain a positive and professional demeanor at all times
  • Utilize multiple company database programs for accessing member information
  • Achieve individual performance goals for productivity and quality
  • Maintain confidentiality of patient and proprietary information
  • Other duties as assigned


REQUIREMENTS:

  • High school diploma or GED
  • Customer service 
  • Pharmacy or Pharm tech experience a PLUS
  • Healthcare customer service ideal
  • Proficient in Microsoft Office and industry related software programs
  • Effective verbal and written communication skills
  • Excellent interpersonal skills with a strong customer focus
  • Ability to work with peers in a team effort
  • Ability to independently identify, research and resolve issues
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
  • Demonstrated ability to manage multiple priorities and deadlines
  • A well-organized and self-directed individual who is able to work with minimal amount of supervision
  • Capability to efficiently complete tasks in a fast paced environment
  • Ability to work extended hours, weekends and holidays pursuant with industry demands
  • Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner
  • Ability to work extended hours, weekends, and holidays pursuant with industry demands


Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$61K
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Customer Service Representative - Pharmacy and Healthcare
Estimated Salary: $64K
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Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea:  Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider.

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