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  • Irving, TX

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Inbound Call Center Customer Service Representative

Humana • Irving, TX

Posted 9 days ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
Degree - High School
Healthcare - Health Services, Insurance
Health Care, Customer Service, Insurance

Job Competition

75+

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Job Description

Humana is hiring multiple Customer Service Representatives in Irving, TX!  Apply today!

The Inbound Call Center Customer Service Representative:

·        Addresses customer needs, which may include complex benefit questions, resolving issues, and educating members

·        Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it

·        Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing

·        Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation

Job Requirements

Required Qualifications

  • High School Diploma or equivalent 
  • 2 years of customer service experience
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • Must be available to work any shift between the hours of 7:00 am - 8:00 pm Monday-Friday with overtime and weekends as needed

 

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Healthcare experience
  • Fluency in Spanish

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