Pandemic Response Team Contact Center Representative
During the current COVID-19 global pandemic, it is critical that our team provides guidance to all customers in a professional and caring way.
Our customers include HR partners, employees and others working in our facilities, along with medical and response center employees.
Our role is to help ensure those working in our facilities are safe.
Tasks will include:
Responding to emails in the Pandemic Communications mailbox.
Researching appropriate response in the Pandemic Response Team FAQs and respond in a professional and caring manner.
Escalating emails that are not addressed in the FAQs.
Documenting potential improvements to our responses.
Encouraging customers to contact us with further questions.
We are successful when we are:
Caring Professional Responsive Attentive to Details Committed to keeping sensitive information confidential Typically has customer service or contact center experience.
Skills, include accurate documentation and excellent interpersonal and communication skills. Education/Experience High School Diploma or GED required -- 5-7 years customer service related experience required
Exercises independent judgment with minimal direction from supervisor
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required) Ability to work independently (Required)
**Additional manager notes**
Excel experience preferred -Intermediate computer skills
Ability to mange a fast paced environment.
This is completely remote position and the contractor will be need to be able to work independently and stay on task.
Likely to be extended past end of year
Work hours are 8am-5pm ET Monday- Friday
Attention To Detail