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Call Center at

Call Center

Indianapolis, IN Full Time
$40,000 - $42,500/Year
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  • Answers incoming calls and performs triage of inquiries.

PRIMARY RESPONSIBILITIES


  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
  • Collects relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • May perform clerical or administrative duties.
  • Performs other duties as assigned.

EDUCATION


  • High school diploma or equivalent

Work Experience:


  • A Minimum of 1 year of call center or telephone operator experience.
  • Experience in customer service or a related field preferred.
  • Physical Requirements:


Recommended Skills

  • Customer Service
  • Telephone Skills
  • Customer Relations
  • Call Center Applications
  • Call Center Goals
  • Call Center Telephony
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