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Customer Service at Tec West

Customer Service

Tec West Irvine, CA Full-Time
$16.00 - $17.00 / hour
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JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

  • Excellent interpersonal skills commanding both strong verbal and written communication skills
  • Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
  • Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
  • Ability to use multiple internal systems during the course of a day to provide quality customer services.
  • Provide timely feedback to direct management regarding service failures or customer concerns.
  • Mandatory overtime may be requested by management.  Refusal to comply with request may result in disciplinary action and may be considered grounds for dismissal for failure to perform.
  • Special projects as assigned.
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended skills

Customer Service
Explain Product Feature
Help Customer
Identify Customer Need
Resolve Concern
Resolve Customer Issue
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