Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Job Requirements

 

Minimum Job Requirements:

·         Must have proven experience working in a role with a strong emphasis on quality, throughput, accountability and effective communication.

·         College degree strongly preferred, must have a high school diploma and some relevant college course work completed at a minimum.

·         Must maintain a professional appearance and uphold a positive company image.


Do you have these requirements?

Enter your email below to receive job recommendations for similar positions.
Mj72115w8jbw57pm0rg

Account Manager

MAGNETIC INSPECTION LABORATORY, INC. Elk Grove Village Full-Time
Apply Now

 


Position Overview: The Account Manager is primarily responsible for building and managing the relationships between MIL and a specifically assigned set of customers.


 


Primary Job Responsibilities:


·         Establish and maintain effective communication channels as the primary point of contact between the customer and MIL.  


·         Provide timely and informed customer support across a range of inquiries including order status, expediting, processing capabilities, turnaround and pricing.


·         Take ownership of a customer’s needs from project inception to completion and ensure all necessary resources are utilized in anticipating and exceeding the customer’s expectations.


·         Utilize a comprehensive understanding of MIL’s capabilities to assess & communicate customer needs and assist in selecting the best options suited for their project requirements.


·         Provide collaborative and pro-active consulting and troubleshooting to gain resolve and solidify MIL’s reputation as an industry expert. 


·         Ensure a high level of internal accountability & consistency in adhering to customer specific quality, processing, communication and turnaround requirements. 


·         Support QA with non-conformance reports, corrective and preventative action, root-cause analysis and other problem solving activities.


·         Utilize feedback, industry awareness and processing knowledge to achieve continuous improvement and growth opportunities.


·         Assist in training and mentoring new hires and more junior level personnel.  


·         Provide on-going support across logistics, customer service, data planning and contract review functions.


·         Contribute towards various non-routine responsibilities, projects and company initiatives.


·         Take part in applicable on-going training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.


·         Participate in the Account Management “Knowledge Share” initiative to enhance collective comprehension and growth.


 


Qualifications and Requirements:


·         Must develop and maintain a comprehensive technical understanding of MIL’s processing capabilities and quality system as well as general procedures and applicable industry standard specifications.


·         Must be a detail-oriented, organized, self-starting individual with excellent written and verbal communication and interpersonal skills.


·         Ability to establish and maintain collaborative and effective working relationships.


·         Ability to resolve cross-functional issues with professionalism and diplomacy.


·         Ability to prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.


·         Must be able to read and interpret engineering drawings.


·         Must be PC literate with a thorough understanding of Microsoft Office applications and MIL’s custom production software.


·         Maintain a heightened level of awareness regarding current affairs, trends and innovations within the industries and programs MIL and it’s customers serve.


Reports To: Account Managers report to the Customer Service Manager, regularly collaborate with the Account Management team and interface across all levels of the organization.


 


Hours: 7am – 5pm, must be flexible to work overtime and additional hours as needed.


Compensation: $50,000 - $60,000+, dependent on qualifications. Opportunities for advancement. Please specify salary range when applying on Career Site.


            As a permanent, full-time MIL employee, benefits include:


o    Annual performance and compensation review, with eligibility for up to 2 annual bonuses


o    MIL Inc. 401(k) plan with employer matching and profit sharing


o    Premium health insurance as well as supplemental vision and dental insurance plans  


o    Company paid and supplemental life insurance and AD&D


o    Company paid holidays and personal paid time-off accrual


o    Please do not hesitate to ask for additional details on any of our benefits & policies


 

Minimum Job Requirements:

·         Must have proven experience working in a role with a strong emphasis on quality, throughput, accountability and effective communication.

·         College degree strongly preferred, must have a high school diploma and some relevant college course work completed at a minimum.

·         Must maintain a professional appearance and uphold a positive company image.


Recommended skills

Self Motivation
Complex Problem Solving
Product Quality Assurance
Verbal Communication
Interpersonal Skills
Mentorship

Location

Salary Estimator

Based on Job Title, Location and Skills
$89K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Account Manager
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

MIL was established in 1942 as a one-man operation performing magnetic particle examinations on parts for the U.S. Government. Over the years, additional services and personnel have been added to meet the needs of an expanding roster of clients.

Today, MIL serves a diverse clientele of local, national, and international companies.

View the full profile