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Company Contact Info
925 Commercial Street Southeast
Salem, OR 97302
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Bilingual Front Office Assistant
Express Employment Professionals • Salem, OR
Posted 2 months ago
Express Employment Professionals is now hiring a full time Front Office Assistant to add to their award winning Salem team! The Front Office Assistant is generally the first contact that any person visiting an Express office has and, in most cases, is the foundation upon which the person’s overall impression of Express is based. It is the Front Office Assistant’s responsibility to answer telephones, greet visitors, administer employment forms, administer skills evaluations, monitor the office’s appearance, and participate in achieving the overall goals of the office.
The Front Office Assistant is responsible for:
Create a positive first impression for all in-person, telephone, and electronic inquiries
Greet and assist all customers promptly with a warm greeting
Answer all telephone calls on busy incoming call line by second ring
Determine callers’ needs and answer their questions, resolve issues, or route calls as necessary
Document applications and related contact information in the Express automated system in an accurate and timely fashion
Manage applicant flow and assist with recruiting efforts
Review applicants for possible fit with open Job Orders and coordinate setting up interviews with Staffing Consultants.
Maintain a ratio of scheduled interviews to interviews completed as close to 100% as possible, ensuring applicants are interviewed and processed efficiently
Administer skills evaluations and review for completion, providing instruction and encouragement.
Assist with recruiting efforts
Handle office administration
Enter applicant data from employment applications into the automated system.
Type correspondence, prepares mailings, and update mailing lists as needed.
File applications, associate paperwork, and other documents.
Maintain confidentiality of all processed documents.
Collect time cards and process payroll.
Support office team as needed.
Maintain an orderly office appearance.
Ensure adequacy of all office supplies and forms.
Perform other related duties as necessary and assigned
This is a very fast paced position, with a high volume of incoming calls and walk in traffic at any time. The ideal candidate must be positive, friendly, and an excellent multi-tasker who is able to jump in and learn with sometimes limited direction.
This is a full time position, Monday-Friday. Hours are from 8:30am-5:30pm.
Attendance is critical to the pace and effectiveness of the office- must be reliable and dependable.
Long term opportunity!
If you are looking for an environment that offers room for growth, additional training, and access to the best resources available, you should work for Express.
Excellent room for growth and training opportunities
Helping others succeed in the community by helping them find work
During evaluation period associate benefits are available
After evaluation period excellent Medical, Dental, Flex Spend, 401k, and bonuses available
Great team environment with incentives for exceptional performance
Ideal candidates would have the following qualities:
Excellent customer service and positive attitude
Attention to detail
Strong data entry and filing skills
Strong problem solving skills and a “make it right” attitude to see through projects or issues
Strong time management skills
Self-starting and self-motivated
Reliable/ Dependable with perfect attendance in evaluation period
Experience/ Skills required:
Bilingual in Spanish and English required
Previous customer service experience
Office savvy or previous experience in an office environment in a Reception, Customer service, or Sales role
Excellent data entry and filing skills
Proficient in MS Word, Excel, and Outlook
High school diploma/ GED required
Basic math for timecard calculations