Must have IT experience. The primary responsibilities include working in a fast paced environment,answering emails, scheduling, inventory,and filling. Provides guidance, assistance, coordination and follow up on client questions. Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. Consults with the supervisor and IT professionals when the appropriate course of action is unclear. Follows up on specific inquires or requests to ensure client satisfaction.
Proficiency in Microsoft Office, PowerPoint, Excel,Outlook, OneDrive, Windows 7/10. Good organizational skills and a self starter a must, along with good verbal skills. Requires knowledge of IT help desk or call center background, knowledge of ticketing system responsibilities, work flow processes and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.
Associate degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience.
Nice (Unix Utility)