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Voice Support Analyst

Onin Staffing Madison Full-Time
$20.00 - $25.00 / hour
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This position requires great people skills.  The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution.  The individual must be courteous, well spoken, and not easily shaken.  Previous call center, telephony, and networking experience is a great plus for the position(s). Candiate will work closely with Vendors, Technicians, Engineering, and Management.  


We are a 24X7X365 service operation.  As such, prospective analysts must be open to working nonstandard 2nd, 3rd and/or weekend shifts and working after hours on call shifts.  All prospective analysts are required to pass a criminal background check.

       Telephony systems (e.g. mobile, audioconference, corporate telephony, unified communications, Cisco and/or Avaya telephone and switch support.)

       Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.

       Experience with Service Now implementation or design.

       Communication and collaboration systems including MS outlook email, video conferencing and VoIP  telephony systems; mobile telephony; Web and audio conferencing

       Capability to work both independently and in a team environment 

       Maintain a high level of customer  satisfaction

       Capable of producing systems documentation and process manuals in support of operations if required. 

Certifications that add value; Any Cisco, CompTIA Network +, Avaya, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.

Skills required

Help Desk
Desktop Support
Installations (Computer Systems)
A+ Certification
Active Directory
Server Supported Gaming
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Onin Staffing is the Onin Group’s industrial and light clerical staffing division. This is our flagship division currently representing 85% of our overall business and the driving force behind our rapid growth rate over the last 20 years.

The Onin Group is a Birmingham-based, privately held group of companies focused on people. Our core business is staffing, where we are among the top two percent of domestic staffing companies in sales volume and rank as one of SIA’s fastest growing largest staffing firms year after year. Onin Staffing is ranked #17 on SIA’s list of Largest Industrial Staffing Firms in the US.

Our other staffing brands include Onin Staffing, Excelsior Staffing, A3 Solutions, Focus IT and Onin Professional Search.

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