Collaborates with the CEO, CCO and CHLA leadership in general to define, articulate, and implement a vision and strategy for anticipating and responding to the developing needs of the community. Coordinates with the Executive Leadership Team, medical staff, and other system personnel to monitor and structure the organization’s clinic operations to compliment system-wide initiatives and objectives.
Oversees division operations through operational line managers for each functional area. Establishes performance goals, allocates resources, and assesses policies for direct subordinates. Provides guidance and direction as needed to include recommending personnel actions, such as selection, evaluation, promotion, staff planning, and discipline up to and including discharge, within the guidelines of Equal Employment Opportunity and Affirmative Action programs, and in accordance with Human Resource policies.
Establishes standards for the delivery of care and clinical practice for CHLA clinics. Oversees CHLA clinic operations to assure that quality care is delivered to patients in an efficient and effective manner. Ensures that policies, procedures, and patient care standards guide the provision of care to all patients and populations served by the clinics as defined by the system’s plan for the provision of care.
Develops and articulates a clear vision for clinic services and other assigned operations functions, specifically addressing customer service, operational/quality/outcomes improvements, and cost reduction initiatives, the changes they entail, and future operational improvements designed to further enhance existing programs, services, and cost reduction efforts.
Serves as a resource to medical staff and system personnel for process improvement and business re-engineering activities related to clinic operations related functions. Initiates internal training and development programs for the staff to ensure that they maintain clinical competency appropriate to the patient populations served by the facility.
Develops organization-wide clinical and operational programs, policies, procedures, and initiatives that address how individual patients and entire patient populations care needs are assessed, evaluated, and met.
Monitors total costs for all assigned functional areas, preparing value analyses and providing recommendations for improvements in order to achieve desired financial outcomes, targets, and goals for corporate-wide efficiency, financial viability, and customer satisfaction. Oversees the preparation of appropriate variance analysis and implementation plans to minimize or eliminate similar variances in the future.
Required Duties & Qualifications (continued):
As a member of the executive leadership team, participates in the development, implementation, and evaluation of long-range strategic plans to achieve the institution's general objectives and compliment the CHLA business plan.
Manages clinical business initiatives and assigned areas to achieve budgeted results or other financial criteria in accordance with system objectives.
Collaborates with assigned Financial Partner to oversee the development of operating and capital budgets for assigned areas and ensures that assigned functions operate within budget. Monitors financial progress of the division and implements corrective action plans, as appropriate.
Builds and cultivates collaborative relationships with system managers and the medical staff to ensure delivery of high quality, cost effective medical care and service to system patients. Serves as a resource to the physician leadership, medical staff, and system management with regard to clinic operations related issues.
Initiates and establishes policies and procedures; operational objectives; quality management programs; and safety, environmental, and infection control standards consistent with overall system policies, objectives, and goals. Directs the review, modification, and approval of all corporate-wide policies and procedures related to assigned service lines and operational areas. Consults with appropriate personnel and departments to ensure that resources are made available to ensure successful implementation of new policies/procedures.
Ensures assigned operational areas are in compliance with TJC standards and other regulations governing hospitals and the rules of accrediting bodies by monitoring operations and initiating changes where required. Complies with all CHLA Policies and Procedures, Corporate Compliance Program Standards of Conduct, and all applicable statutes, rules, and regulations. Reviews reports of regulatory and accrediting agencies and implements corrective action plans as appropriate.
Maintains a work environment that provides maximum safety and health and encourages safety awareness among employees with an ongoing departmental safety program.
Participates and serves as a member of various clinic/hospital/medical staff committees. Serves as a resource regarding operational issues and performance improvement activities.