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Customer Service job in Charlotte at E.R. Plumbing Services

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Job Requirements

Job Description:

· Answer inbound customer calls and obtains all necessary information to provide the best service.

· Schedule service appointments in the Service Titan software.

· Provide support to the technicians through dispatching and follow-up calls to the customer.

· Rotating on-call schedule with incentives.

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Customer Service at E.R. Plumbing Services

Customer Service

E.R. Plumbing Services Charlotte, NC Full-Time
$14.50 - $17.50 / hour
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Customer Service Representative

Are you looking for a company that cares? Are you a team player? Join the E.R. Plumbing Services’ growing family as a Customer Service Representative.

The successful candidate will have a client-focused approach, a great communicator, enjoys a fast-paced environment, and positive character traits of patience, attentiveness, & kindness.

Job Description:

· Answer customer calls within a busy call-center environment and obtain all necessary information to provide the best service.

· Schedule service appointments in the Service Titan software.

· Provide support to the technicians through dispatching and follow up calls to the customer.

· Rotating on-call schedule with incentives.

Qualifications:

· Minimum of 1 year of call center experience.

· Minimum of 3 years in other office work experience.

· Excellent verbal and written communication skills.

· Proficient skills in Microsoft Office: Word, Excel, Outlook.

· Experience with Service Titan is a plus.

· AR/AP experience pre ferred.

Organized , problem-solving, and time management skills.

Benefits:

· BlueCross BlueShield Medical and Dental that is 100% paid by the company for the employee.

· Legal Shield membership option for legal assistance.

· Supplemental insurance, such as Disability Leave, Life Insurance, Accidental Insurance, and more.

· 401K

· 5-PTO days, 7-paid holidays, and up to three weeks of vacation based on tenure.

· We give back to our Charlotte Community and support many local non-profits with lots of serving opportunities available.

We are a financially sound plumbing company with a very solid reputation and over 23-years in business. We encourage growth, value drive, and admire ambition from our employees. If you want to be part of a great team, Apply Now .

Job Description:

· Answer inbound customer calls and obtains all necessary information to provide the best service.

· Schedule service appointments in the Service Titan software.

· Provide support to the technicians through dispatching and follow-up calls to the customer.

· Rotating on-call schedule with incentives.

Recommended Skills

Call Centers
Customer Service
Microsoft Office
Scheduling
Telephone Skills
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