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Client Manager

Worthington Full-Time
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Client Managers Wanted

Team Alpha is hiring a client manager to act as liaison between the business customer and the client within specific sectors of business. The Client Management team is responsible for all aspects of new and previous customer acquisitions. 


We don't hire managers. We train top-performers into management. 

ESSENTIAL FUNCTIONS:

  • Manage new business accounts' satisfaction and knowledge of our client. 
  • Act as a mentor / coach / supervisor
  • Consult with customers to complete a needs assessment and recommend products/services. 
  • Communicates the customer's needs/expectations to appropriate personnel. 
  • Interacts with the Sales & Marketing Management team on various issues. 
  • Light data entry for consumers and sales leads. 
  • Analyze market area to determine approach to new or existing customers.

TEAM ALPHA KNOWLEDGE AND SKILLS: 

  • Developing professional expertise. Working with coaches to further develop management and leadership skills. 
  • General knowledge of supervising employees.
  • General knowledge of human resources.
  • Able to successfully train and mentor to increase customer retention and satisfaction.
  • Able to communicate with customers and provide outstanding customer service.
  • Able to meet aggressive deadlines.
  • Self-starter, willing to learn and increase knowledge.

TEAM ALPHA ENVIRONMENT: 

  • Typical office setting with environmentally controlled conditions. 
  • Team environment with individual accountability.
  • One-on-one coaching and training with the management team.
  • Group training and role-play scenarios.
  • Dedicated human resources to assist employees in reaching their goals.
  • Energetic, yet no-nonsense approach.
  • This job offers compensation incentives based on individual performance.

Candidate Profile:

  • Knowledge of basic computer operations

  • Willingness to work shifts, as needed

  • Ability to learn

  • Courteous with strong customer service orientation

  • Dependable with proficient attention to detail

  • Good listening and responding skills

  • Must be flexible with the ability to adapt to changes quickly and think conceptually

  • Possess insight into self and others

  • Solid problem solving skills

  • Some technical knowledge

  • Must be willing to take the initiative

  • Strong organizational skills with the ability to juggle multiple tasks

Recommended skills

Recruitment
Passionate
Curiosity
Adaptability
Management
Attention To Detail
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