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  • Tempe, AZ
  • Agency Post Client

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Bloomingdale’s Customer Service Client Specialist

Macy's Credit and Customer Services • Tempe, AZ

Posted 14 days ago

Job Snapshot

Degree - High School
Customer Service


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Job Description

Bloomingdale’s Customer Service Client Specialist

Macy’s Call Center – Tempe, AZ


Macy’s, Inc. is one of the nation’s premier Omnichannel retailers operating the Macy’s and Bloomingdale’s brands under the names Macy’s, Bloomingdale’s, Bloomingdale’s Outlet, and Bluemercury, as well as,, and 


The Bloomingdale's Omnichannel Client Specialist is responsible for engaging with an upscale client base via telephone, email, and live chat about selling and service related inquiries; placing orders; suggestive selling; problem solving; collaborating with stores, carriers, distribution centers, and executives to deliver an Omnichannel experience; and performing other duties as assigned.


Essential Functions: 

  • Provide outstanding selling and service to Bloomingdale’s clients through an Omnichannel experience including telephone, e-mail and live chat; exercise judgment to resolve customer issues.

  • Utilize independent and empowered decision making skills to assist customers.

  • Assist with overflow calls as needed.

  • Regular, dependable attendance and punctuality

Job Requirements


  • High school diploma or general education degree (GED) required.  One to three months related experience and/or training preferred.

     Communication Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of the organization.

    Mathematical Skills: 

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry. 

    Reasoning Ability:

  • Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations.

    Physical Demands: 

  • Regularly required to walk, stand, hear, and talk; frequently required to reach with hands and arms; occasionally required to stoop, kneel, crouch, and crawl; requires close vision.

    Other Skills:

  • Ability to provide outstanding customer service to external and internal customers on a consistent basis; high attention to detail; ability to work independently; excellent organizational skills; excellent written and verbal communication skills; computer navigation and keyboarding skills; extensive knowledge of retail brands and services preferred.

    Work Hours:

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