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Company Contact Info

  • Commerce Charter Township, MI
  • Heather Podolak
  • Phone: 734-464-4806
  • Phone:: 734-464-4816

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Customer Service Representative

Farmers Insurance • Commerce Charter Township, MI

Posted 9 days ago

Job Snapshot

Travel - None
Degree - None
Insurance, Sales, Customer Service
Relocation - No


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Job Description

Executive Assistant / Customer Service Representative- Farmers Insurance Group


Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions. The position of the Customer Service Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth.

Core job duties include (but are not limited to):

  • Become licensed in Property & Casualty within 90 days.  
  • Perform Administrative and office support activities for supervisor.
  • Duties may include fielding phone calls, managing calendar, receiving and directing visitors, word processing, creating spreadsheets, and presentations. Filing, and preparing reports and financial data.
  • Determine customer requirements and expectations in order to help the customer identify specific products and solutions
  • Review renewal business and identify appropriate follow-up action based on degree of change
  • Cross-sell/up-sell products to existing customers
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers’ needs
  • Refer unresolved customer grievances or complex customer interactions to senior team member
  • Implement/adhere to company and Agency guidelines
  • General customer service duties as presented
  • Performs other duties as assigned

Job Requirements

  • Become licensed in Property & Casualty within 90 days.  

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