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Company Contact Info

  • Southfield, MI
  • Bartech Resumes

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VMS Operations Technology Specialist

Bartech Group • Southfield, MI

Posted 10 days ago

Job Snapshot

Full-Time
Experience - At least 2 year(s)
Degree - High School
Telecommunications
Information Technology
11

Applicants

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Job Description

  • Collects, reviews, and inputs data via flat files into a web based application; audits output data
  • Supports Bartech Workforce Program Management Offices (PMOs) with workflow analysis and documentation changes to all process and procedures needed to support customer ongoing operations.
  • Identifies and resolves production related errors
  • Maintains and revises procedural lists, control records and coding schemes to process source data
  • Provide work task time estimates to Manager
  • Analysis of Program Change Requests (PCRs) outlining steps necessary to execute changes and determine downstream impacts, if any
  • Execution and communication of PCRs
  • Second level Helpdesk support for customers
  • Maintains status of outstanding issues utilizing Bartech ticket tracking system
  • Perform quality assurance reviews for team members
  • Maintain team logs & systems for task tracking
  • Job Requirements

    Required:

    • MS Office Suite
    • MS Excel advanced concepts – (i.e. pivot tables, v-lookups, etc)
    • Data mining and analysis

    Desired:

    • Analytical report writing
    • Flowcharting (Visio)
    • Database concepts (SQL, mySQL, SQLServer, MS Access)

    Ability to: 

    • Work with cross-functional team members
    • Problem solve and present conceptual information to internal management
    • Verbalize basic data analysis as it pertains to our staff, customer, and supplier environment
    • Support company’s quality organization initiatives in compliance with Bartech defined procedures
    • Initiate actions to prevent defects
    • Identify and record any problems related to product, process, and quality systems
    • Initiate, recommend, and implementation solutions after appropriate approvals
    • Controls further processing until defects have been corrected

    Other:

    • Strong analytical skills
    • Creative problem solving skills
    • Excellent verbal/written communication skills
    • Good presentation skills
    • Flexibility
    • Strong customer service and interpersonal skills
    • Ability to work independently and as a member of a team
    • Ability to be well-organized, flexible, proactive, and detail orientated
    • Excellent time management 
    Required Experience
    • Minimum 2 years developing MS Excel analytical spreadsheets
    • Minimum 2 years customer service
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