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Company Contact Info

  • 200 Summit Lake Drive
    Valhalla, NY 10595
  • Karen Ruckert
  • Phone: 9143459463

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Customer Service Representative

Wine Enthusiast Companies • Valhalla, NY

Posted 27 days ago

Job Snapshot

Travel - None
Experience - 1 to 4 years
Degree - 2 Year Degree
Consumer Products
Customer Service
Relocation - No


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Job Description

The Wine Enthusiast, a direct marketing and e-commerce leader in providing wine cellars, racking and wine accessories is seeking to add an articulate, friendly and dependable professional to our Customer Support Division at our new headquarters in Valhalla, NY.

The key to being a successful Customer Service Representative at the Wine Enthusiast is knowing how to always put the customer first. We ensure our customers receive timely, accurate and knowledgeable information as well as assistance and accuracy processing their orders.

The main responsibilities of our CS representatives include:

  • answering in-bound customer calls

  • communicating with customers via email & Live Chat

  • commanding thorough product knowledge of our merchandise

  • processing customer orders accurately and quickly via our computer system

  • assisting customers with product selection and questions

  • processing and resolving customer inquiries promptly

We have a great work environment with great employees. We offer medical, dental, vision and life insurance benefits, 401k participation, paid time off, fitness classes, an on-site café and gym, a round trip shuttle service to White Plains train Station, covered parking, all within a park like setting.

Job Requirements

Successful candidates will:

  • have 1-2 years of Customer Service experience

  • maintain fast and accurate data entry skills (Excel is a plus)

  • be detail oriented

  • possess excellent interpersonal and communication skills

  • pride themselves on being a good listener and patient

  • have strong multi-tasking skills and outstanding organizational skills

  • be able to work in high demand environment with minimal supervision

  • have a clear, calm and pleasant speaking voice

  • have prior call center experience

  • have prior receptionist and or retail experience

We are keenly interested in candidates who have experience working with refrigeration/electronic appliances and an interest in learning about wine.

If your skills meet the requirements and you would like to join our great Customer Service team, please forward a cover letter and resume.  Please no need for phone calls or third parties interests. We will contact those candidates who best match the job responsibilities. The Wine Enthusiast Companies is a proud EOE.

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