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  • Edison, NJ

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Entry Level Customer Service Management

Fortis Enterprises • Edison, NJ

Posted 1 day ago

Job Snapshot

Full-Time
$45,000 - $50,000/Year
Advertising, Sales - Marketing, Consulting
Customer Service, Business Development, Entry Level

Job Competition

6

Applicants

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Job Description

Customer Service Manager- Entry Level 

The role of the Customer Service Manager is to execute tactical objectives and fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel for improving performance, managing service requests, cycle time and ensuring effective communication within the market on results and performance.



Responsibilities:
 

• Build client relationships by providing exceptional customer service

• Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them

• Acts as a Point of Contact for new and existing clients

• Trouble shoot and problem solve client or member accounts and issues

• Perform customer account maintenance requests from clients

• Provide sound business advice and suggestions to clients

• Retain business by identifying and addressing client issues (red flags)

• Suggest ideas and improvements.

• Other duties as assigned.

Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Minimum of 2 years supervisory experience preferred

• Minimum 4 years of customer service experience preferred

• Excellent training and customer services skills

• Strong organizational skills

• The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.

• Able to be flexible in a rapidly changing work environment

• Ability to work independently -- self starter








Job ID: FORTIS
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