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Customer Service Representative: Full Time

Rocksteady Promotions Conshohocken Full-Time
$35,000.00 - $45,000.00 / year
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Summary / Primary Role:

The Customer Service Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products on behalf of all of our clientele. 

 

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job with appropriate notification)

 

  • Follow directions and work as a team.
  • Responsible for assigned customer accounts.
  • Responsible for accuracy of all paperwork that arrives for assigned accounts.
  • Ensure that all inbound and outbound paperwork is completed accurately and correctly.
  • Maintains training abilities for clients and consumers
  • Responsible for accuracy of all entries for client services and sales
  • Create all in office projects and classroom training products
  • Must be pleasant, professional, detailed communication skills and Outlook skills.
  • Plan, coordinate, and run five 15‑person outreach shifts per week
  • Comfort working with iPads and tablet based software
  • Analyze the profitability and efficiency of the team
  • Learning basic customer service techniques and client services to help with problem shooting

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

  • Must be able to follow directions and work as a team
  • Must be knowledgeable with Microsoft Office.
  • Must have strong oral communication skills.
  • Ability to prioritize tasks effectively and execute quickly
  • Professional Business Attire and Training Ability
  • The position could involve standing for long periods of time throughout the day.
  • Bachelors Degree Preferred
  • Superior organizational skills - able to manage multiple priorities simultaneously 


Recommended skills

Customer Service
Customer Service Metrics
Customer Service
Sales
Communication
Multitasking

Location

Salary Details

This salary was provided in the Job Posting.
$35,000-$45,000
Yearly Salary
This salary is within the average salary range of $27,040-$85,000 for this role in this location

Career Path

See the next step in your career
Customer Service Representative: Full Time
$35,000.00 - $45,000.00 / year
Estimated Salary: $70K
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Job ID: RSP

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