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Company Contact Info

  • 1410 Southwest Morrison Street
    Portland, OR 97205
  • Vikas Jain
  • Phone: 972-813-2548

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Inbound Call Center Agent

Genpact • Portland, OR

Posted 2 months ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
Consulting
Customer Service

Job Description

We are looking for experienced call center agents for our customer service department. Customer Service Agents are handling between 100-125 calls per day.

This is a very fast paced and busy call center. The ability to navigate multiple systems, multi-tasking and ability to ask customers for payment is a must in order to be successful.

The position is an hourly position Monday through Friday. The call center is open from 7am - 6pm. 8 hours/ Day.

Job Requirements

Main Job Tasks and Responsibilities:
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system Update existing customer information
Process payments Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures

Education and Experience:
High school diploma or equivalent Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills Knowledge of administration and clerical processes

Key Competencies:
Verbal and written communication skills Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail Judgment
Adaptability
Team work
Stress tolerance
Resilience
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